Lynda – Effective Listening

Lynda – Effective Listening

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Topics include:

* Recalling details
* Empathizing
* Avoiding distractions and the feeling of being overwhelmed
* Clarifying your role
* Using attentive nonverbal cues
* Paraphrasing what was said
* Matching emotions and mirroring

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