Configuring and Extending Dynamics 365 Customer Engagement

$125 | Duration: 11h 40m | Video: h264, 1920×1080 | Audio: AAC, 48kHz, 2 Ch | 444 MB
Genre: eLearning | Language: English | November 30, 2018

Manage and configure Dynamics 365 Customer Engagement applications and services

Video Description
Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This course focuses on the various deployment models, as well as the overall platform structure.

Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. While the Dynamics CRM platform was already one of the leaders in the market, this new ability to unify traditional CRM with ERP functionality with reduced effort may well be the differentiating factor going forward. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This flexibility, along with the various deployment options available, makes it a very enticing proposition for businesses of any size.

This course focuses on the various deployment models, as well as the overall platform structure. This information will build a knowledge base to help new users understand how this platform can be leveraged to create enterprise solutions.

The code bundle for this video course is available at: https://github.com/PacktMrunal/Configuring-and-Extending-Dynamics-365-Customer-Engagement

Style and Approach
Minimal knowledge of Dynamics 365 is assumed, as this course builds on the knowledge and understanding gained from the previous course.

Table of Contents
SOLUTION CONCEPTS
EXTENDING ENTITIES
GUIDING AND INTERACTING WITH THE USER
GETTING VALUE FROM THE DATA

What You Will Learn
Solutions as containers of configurations and customizations
Making a usable prototype from various nuts and bolts
Defining and enforcing business processes
Various ways of automating and guiding the user toward the end result
The platform provides assistance and validates user actions
Get to data in a simple and meaningful way
Data visualization and analytics

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