ITIL® v3 Foundations: Complete ITIL® Exam Prep (Part 1 of 2)

Complete resource to passing the ITIL® v3 Foundations exam on the first attempt, includes a realistic practice exam!

The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

This course includes an overview of the ITILv3 Lifecycle, Service Strategy, and Service Design phases. (This is Part 1 of 2. Part 2 will include Service Transition, Service Operation and Continual Service Improvement. Both Parts 1 and 2 will be needed to ensure you pass the ITILv3 Foundations certification exam.)

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