ManageEngine ServiceDesk Plus 10.5 Build 10509 Enterprise Multilingual-0daytown

ManageEngine ServiceDesk Plus是针对网络技术人员打造的一款专业管理工具，该软件的推出大大地简化了事件日志记录的查看和管理流程，用户不需要配置就可以对设备项目、日志记录等进行管理和查看操作，支持生成标准的报告，让管理人员更加祥细地查看运行记录.

File size: 151/137 MB

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Incident management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Service catalog
Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

Problem management
Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk’s productivity.

Change management
Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

CMDB
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT project management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
and more…

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