The Complete ServiceNow System Administrator Course (2018)

Learn how to properly administer a ServiceNow instance on the Kingston release!

What you’ll learn

Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements

An understanding of ITIL principles can help but is not required

Description

In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.

FAQs

Q: What version of ServiceNow does this cover?
A: This course is recorded on the Kingston (2018) release

Q: Can I pass the exam using only this course as a guide?
A: Yes! I’ve had many students who have successfully passed the exam after telling me that this is the only study material they needed.

Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I’ve decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I’ve also added over 2.5 hours of new content including topics like the Service Portal.

Features

Recorded on Kingston release (2018)

Quizzes

Practice Exam

Workbook

1080p video recording

Topics Covered

User Interfaces

Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies

Client-side versus Server-side

Update Sets

Databases, Tables, Fields, & Records

Field types & reference fields

Table relationships

Table administration

Users, Groups, & Roles

Access Controls

LDAP & SSO

Incident Management

Problem Management

Change Management

Configuration Management

Service-Level Agreements

Service Catalog Management

Knowledge Management

Service Portal

System Properties

ServiceNow Connect

System Diagnostics

Events & Notifications

Workflows

Import Sets

Reporting

Custom Application Development

Who this course is for:

Those who are new to the ServiceNow platform
Anyone interested in becoming a ServiceNow administrator or developer
Those who are looking to pass the ServiceNow certified System Administrator exam

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